Questrade Earns DALBAR Service Excellence Seal for Fourth Consecutive Year

Recognized by prestigious seals for best in class call center service for telephone and live chat offer

Content of the article

TORONTO, Jan. 31, 2022 (GLOBE NEWSWIRE) — Questrade ( www.questrade.com ) – Canada’s fastest growing online brokerage and #1* – is once again honored to be awarded the 2021 DALBAR Service Excellence Seal for Telephone service for the fourth consecutive year, and this year is thrilled to celebrate its second seal of 2021 with a victory in the Live Chat Category. The DALBAR Seal of Service Excellence is recognized as the mark of a superior standard of care in the financial community. Awarded to companies that provide exceptional customer service, it is based on industry-leading criteria obtained through decades of financial services research. After an extensive audit of its telephone and live chat customer service offerings, Questrade has once again exceeded DALBAR, Inc.’s strict standards of criteria covering all aspects of its interactions and customer service delivery. high quality.

Advertising

Content of the article

“2021 has been another challenging year with pandemic-induced stresses, volatile markets and, in many cases, financial challenges,” said Michelle Slute, vice president, research, DALBAR, Inc. “Continuing to provide A superior level of service during the pandemic and accompanying disruption is testament to a strong culture and people-first focus, as well as Questrade’s service level commitment to its customers.

“A DALBAR Award for Customer Experience is the highest achievement in financial services,” noted Edward Kholodenko, President and CEO of Questrade. “At Questrade, our ongoing commitment is to support our clients in their investment needs, especially during this unpredictable time in history. As such, we are proud to be recognized this year for both strands of our offering. Canadians have come to rely on the top-notch service provided by our agents, and with the dedicated support of our management team, we continue to be the trusted partner for the investment needs of Canadians with our superior level of care that we provide to our customers.

Advertising

Content of the article

Since its founding in 1999, Questrade has had one vision: to help Canadians achieve financial independence by offering them the best investment products, the best technology and the best customer service. Questrade offers commission-free ETF purchases in all self-directed accounts and ultra-low fees for its managed Questwealth ETF portfolios, establishing alternatives to traditional higher-fee investment products, while helping Canadians retain greater part of their money.

About DALBAR, Inc.
DALBAR, Inc. is the financial community’s leading independent expert in evaluating, auditing and rating business practices, client performance, product quality and service. Launched in 1976, DALBAR has gained recognition for its consistent and unbiased reviews. As the nation’s leading financial services market research firm, it conducts a variety of ratings and assessments of practices and communications that is committed to raising the standards of excellence in the financial services and health care. With offices in the United States and Canada, DALBAR develops standards and measurement systems that improve the quality of products, services and compliance for the retirement, mutual fund, broker/dealer industries. , discount brokerage, life insurance, health care and banking.

Advertising

Content of the article

About Questrade
Questrade ( www.questrade.com ) is Canada’s fastest growing online brokerage, transforming the Canadian financial services industry by leveraging technology to lower fees while providing a viable alternative to traditional financial investment options, enabling to Canadians from Keep more of their money . As a leader and innovator in financial services, Questrade is a trusted ally advocating for consumers, focused on enhancing value. With 22 years of challenging the status quo as Canada’s leading non-bank online brokerage, over $30 billion in assets under administration and over 250,000 accounts opened each year, Questrade and its companies provide financial products and services: securities, currency investments and online wealth management. Questrade was named one of Canada’s Best Managed Companies for the tenth consecutive year, achieving Platinum status and was again named one of Canada’s Most Admired Corporate Cultures for 2021. For more information, visit www.questrade.com or on Facebook and Twitter @Questrade. Questrade, Inc. is a Registered Investment Dealer, Member of the Investment Industry Regulatory Organization of Canada (IIROC) and Member of the Canadian Investor Protection Fund (CIPF).

Advertising

Content of the article

About Questrade Wealth Management, Inc.
Questrade Wealth Management Inc. (“QWM”) provides professional investment management services through Questwealth Portfolios ( www.questrade.com/questwealth-portfolios ). QWM is an exempt market dealer, investment fund manager and portfolio manager. QWM is a wholly owned subsidiary of Questrade Financial Group Inc.

*MoneySense 2021

For more information, visuals, or to arrange an interview or broadcast segment with President and CEO of Questrade, Edward Kholodenko or DALBAR, Inc., please contact Susan Willemsen of The Siren Group Inc. Tel. : 416-461-1567. E-mail: [email protected] , www.thesirengroup.com and @thesirengroup.

main logo

Advertising

comments

Postmedia is committed to maintaining a lively yet civil discussion forum and encourages all readers to share their views on our articles. Comments can take up to an hour to be moderated before appearing on the site. We ask that you keep your comments relevant and respectful. We have enabled email notifications. You will now receive an email if you receive a reply to your comment, if there is an update to a comment thread you follow, or if a user follows you comments. Visit our Community Rules for more information and details on how to adjust your E-mail settings.

Comments are closed.